Terms and Conditions
THERE IS A 3.5% CREDIT CARD FEE IF YOU CHOOSE TO CONTINUE WITH THE CREDIT CARD YOU INPUT AT THE TIME OF BOOKING.
IF YOU WOULD LIKE TO PAY BY E-CHECK TO AVOID THE 3.5% CREDIT CARD FEE (CREDIT CARD FEE WAIVED FOR INTERNATIONAL TRANSACTIONS) PLEASE BE SURE TO INCLUDE YOUR ROUTING AND ACCOUNT NUMBERS IN THE NOTES ON YOUR ONLINE BOOKING.
Please understand we are in no way suggesting you will do anything other than leave your footprints behind. However, In order to provide each guest with a great experience and exceptional service, we must ask that you please follow all of our rules.
You have agreed to rent the home for the dates you input at the time of booking. The rate quoted above includes all taxes and cleaning. You will be able to pay these fees by e-check or credit card. There is a 3.5% credit card fee if you choose to continue with the credit card you input at the time of booking. If we do not hear from you regarding whether or not you will be using the credit card on file or an e-check we will assume you are paying by credit card and add the 3.5% fee. If you would like to pay by e-check please give us a call, 912-289-0130, as soon as possible so we can make arrangements for you to pay by that method and avoid the 3.5% fee.
The maximum occupancy for your home is noted on the property page. You cannot at any time exceed this number. Please refer to the Maximum Occupancy section of the terms and conditions for more details.
If you would like more than the 2-hour early check-in or 2-hour late check-out option available at the time of booking please give us a call as soon as possible to get you squared away.
Travel Insurance is available at the rate of 6.9%. Please give us a call as soon as possible to add this to your reservation. This will be added to your reservation when the form comes back to us.
Early & After-Hour Check-In/Out, Lock-Outs, Lost Keys, Smoking, and Pets
Guest acknowledges and understands he/she is a temporary guest of the property and not a tenant. The Guest booking & staying at the property is responsible for the conduct of all invitees and must be 25 years of age or older. People under 25 attempting to book a property will be declined and we reserve the right to cancel any booking for any person found to be under 25 that has already booked one of our properties.
As the Guest, I understand:
- The person that signed the rental agreement is the only person that any Southern Belle representative will talk to if any issues should arise.
- Check-in time is no earlier than 4pm unless I have added the Early Bird Package to my reservation. I agree and understand my credit card will be charged and I will be billed at a rate of $100.00 per hour for early check-in unless I have purchased and arranged the Early Bird Package.
- Check-out time is no later than 10am unless a Forget the Worm Package has been added to my reservation. I agree and understand my credit card will be charged at a rate of $100.00 per hour unless I have purchased and arranged the Forget The Worm Package.
- As the undersigned Guest, I am responsible for all actions of my group including late and early check-in, even if I am not present. As the group leader I agree and understand it is my responsibility to inform all members of my group about the rules and regulations of the property I am renting.
- I am responsible for keys to the property and a lost key will result in my credit card being charged $35 per key, unless I have added Lost Key Protection or the Guest Services Package to my reservation.
- Being locked out of the property after hours will result in my credit card being charged a $100 fee, unless I have added 24hr Lock Out Services or the Guest Services Package to my reservation.
- No pets and no smoking are allowed in any Southern Belle property.
Complimentary Wi-Fi and Cable Television
Guest understands that Southern Belle Vacation Rentals accepts no responsibility for the dependability of Comcast, Dish Network, AT&T, DirectTV, or any other service provider’s service. We do our best to keep all routers and cable working properly. We guarantee that the service is paid for and that is all. Should Internet go down at any home we will attempt to fix the problem by scheduling an appointment with Comcast. Due to the nature of these calls it may take a couple of days to get the situation resolved as we are subject to their scheduling.
Southern Belle Vacation Rentals Operating Hours and Emergencies
We are open 7 days a week, Mon-Fri 9a.m. – 7 p.m. and Sat-Sun 10a.m.-7p.m. We have families just like our guests and enjoy spending quality time with our family and friends. We understand that you are on vacation, should you need something (non-emergency related) please feel free to call us during our normal operating hours. Emergencies are things like no heat, no air-conditioning, no hot water, no electricity, house is on fire, house is flooding, there are many examples, please use your best judgment.
Non-emergencies are things such as Internet is not working (see above policy), a TV does not work, remote controls, DVD players, washing machine stopped working, dishwashers aren’t working, light bulbs went out. Please use your best judgment, you will know an emergency when you see one, and please respect our office hours so we may better serve you. Should you have an emergency after hours call 912 289 0130 and you will find our emergency number on the outgoing voicemail greeting.
Maximum Occupancy, Parties and Gatherings, & Events
Guest understands and agrees the maximum number of occupancy as stated on their Confirmation Letter must not be exceeded and in the event the maximum occupancy is exceeded, SBVR and the Fire Marshall will evict immediately without notice any number of guests in excess of the maximum occupancy number or the entire party with no refunding of rental fee. This rule and requirement is made a part of this agreement for insurance regulation requirements, fire code and city ordinance requirements, and most importantly for the safety of Guests. Southern Belle Vacation Rentals has the right to inspect the property during your stay to guarantee this stipulation has not been violated.
Guest understands no gatherings or events of any kind shall be held at any Southern Belle Vacation Rentals property or in the courtyard or open areas. The definition of an event is any gathering of people at the property which exceeds the number of people sleeping at the property as stated in the Confirmation Letter. Occupancy and use of the home, suite(s), courtyard, and common area of the property by Guest, or other visiting invitees of Guest, shall not be such as to disturb or offend neighbors, nearby residents or other Guests of the property.
Loud stereos, TVs, or parties will result in immediate eviction with no refund. If the noise disturbs other guests on the property, guest is subject to financial penalties. Southern Belle Vacation Rentals reserves the right to terminate this Rental Agreement. Southern Belle Vacation rentals reserves the right to ask disruptive guests to vacate the premises in the event of complaints or at the discretion of the owner and manager with no refund of rental fee.
Damage to Home and Lost or Damaged Items
Do not attempt to fix any items you have broken. Please be responsible and call to report the damage so that we may fix it to avoid a negative experience for future guests or the homeowner. Guest shall be solely responsible for any and all damage to the property, furnishings, personal property, and missing or stolen merchandise from the property. In the event there is any damage, repairs will be billed at a minimum of $90 an hour commensurate with the trade required to fix said damage.
If you notice any property damage upon your arrival, please bring it to our attention immediately by calling 912 289 0130 Southern Belle Vacation Rentals reserves the right and Guest authorizes Southern Belle Vacation Rentals to charge Guest bank account for any and all such damages, loss, or costs associated with repairing or replacing any items which were damaged in excess of $1.
The total amount of the value or repair of an item(s) will be charged to the bank account on file. Keys must be either be brought back to office or put back in lock box (depending on check out procedure). Failure to do so will result in a $35 charge per key. Garage Door openers not left at the property will result in a $150 charge, Missing TV remotes will be charged at a rate of $100.00, and Ceiling Fan Remotes will be charged at a rate of $100.00.
Guest understands the property is furnished and decorated to each homeowner’s tastes. Guest has viewed pictures of the property on www.southernbellevacationrentals.com and is satisfied with room decor, size, and location of the property. Guest promises to exercise care in the treatment of the accommodations and furnishings. Any rearranged furniture must be put back the way it was when you arrived. We simply ask that you treat the property of our homeowner’s with the same care and respect you would expect of someone staying in your own home.
Guest acknowledges Southern Belle Vacation Rentals is not responsible for any loss of money, jewelry, or other personal items of Guests or any invitees of Guest. Any items left at a home will be shipped back to Guest at their request for a cost of $35 to cover labor expenses associated with making trips to properties and to the post office, plus the cost of shipping, and will be charged to guest credit card. We will keep lost items for up to a week, then we discard or donate to charity.
Guest hereby agrees to indemnify and hold harmless Southern Belle Vacation Rentals from any and all claims including those of third parties for damage to person or property, arising out of or in any way related to Guest or invitees of Guest use of premises resulting from the building or any part of it or any equipment becoming out of repair, or resulting from any accident in or about the building, or resulting directly or indirectly from any act or neglect by any Guest of the property, invitees of Guest or by any other person.
Guest assumes the risk of injury and any related pain and suffering or medical expenses or other losses relating to the use of Southern Belle Vacation Rentals property and/or recreational activities on the premises or in the city where property is located and will hold Southern Belle Vacation Rentals harmless with respect thereto.
When Things Break
Attention guests traveling from abroad: If you are traveling from outside the United States, please make sure that you have means to make phone calls within the United States. For problems and issues concerning the property please CALL, DO NOT EMAIL so that issues may be addressed in a timely manner.
Southern Belle Vacation Rentals prides itself on maintaining our homes to the very best of our abilities. We understand that you are on vacation and expect to have a great time but it is important you also have reasonable expectations. You have rented a home and just like any home things will break and problems can occur. We find that the more we disclose to our customers the less likely they are to be dissatisfied with the level of service we can provide on short notice.
Southern Belle Vacation Rentals does everything in our power to make these homes as pristine as we can but sometimes things go wrong and there is no immediate solution, for example parts may need to be ordered and maintenance may need to be scheduled. Unlike a hotel room, which is usually simplistic in design, so that problems rarely arise, a vacation rental home is very complicated and has a lot more features and amenities at a reduced price.
Compensation will not be given for any of the listed items or any other items at the property that malfunction which are out of our control: Clogged sinks and bathtubs, light bulbs, refrigerators, toasters, washer/dryers, televisions, Internet routers, DVD players, grills, ovens, microwaves, pool filters, blenders, dishwashers, wine fridges, griddles, stereos or stereo equipment, hair dryers, straighteners, remote controls, DVRs, fireplaces, ceiling fans, and coffee pots.
We will attempt to replace, fix, or schedule maintenance to repair these items as soon as possible. Some items may take longer than others. It is important to fix things when they break, our homeowners are billed for the time it takes to repair items on the property, therefore if maintenance is turned away for any reason the Guest will be held responsible and billed for this time.
Heating and Air Units
Southern belle vacation rentals takes the heating and air conditioning of a house seriously and we do consider this an emergency, please call us 24/7 the moment you suspect there is a problem. Do not email Southern Belle on this matter, please call. Southern Belle puts the heating and air of a property at the top of its priorities. Be aware it can take anywhere from 3 to 10 hours to repair a unit, and in rare situations parts may need to be ordered, which would result in the guest being moved to another property
Care of Our Homes
Guest shall leave Southern Belle Vacation Rentals property, premises, and furnishings in clean and undamaged condition. Guest understands Southern Belle Vacation Rentals reserves the right, and Guest authorizes Southern Belle Vacation Rentals to charge Guest for any necessary repairs, or for any unusual degree of cleaning which may be necessary. Guest shall not bring, keep, or have either inside or outside the premises of Southern Belle Vacation Rentals property any article or thing of a hazardous nature, including fireworks, explosives, flammable items, firearms, gasoline, or any other item which either might be or could be hazardous or considered hazardous by any insurance company.
Guest acknowledges and agrees no refunds will be made for the failure of any of the property equipment, televisions, or appliances, heating or air conditioning, and Internet. In the event of any such failure or difficulty with any appliances Guest is requested to contact Southern Belle Vacation Rentals and every effort will be made to make prompt repairs. Southern Belle bills out at $90/hr to facilitate any necessary repairs (1hr Min)
I, the Guest, understand and am more than happy to pay a $500 excessive mess cleaning fee if I leave the property in a disorderly fashion. When leaving the property, it should be just as I found it minus dirty linens and trash which needs to be taken out. Southern Belle does not intend, nor do we want to charge this fee to anyone, but with Savannah being a wedding destination, we have problems time to time with large groups or wedding groups and will not tolerate abuse of our lovely homes. No Parties!
All of our properties with swimming pools are set up on a weekly service (usually on Thursdays). That service day remains the same all year round regardless of what day guests are checking in. With the frequent thunderstorms that Savannah and Tybee Island experience, debris in the pool is to be expected, even if the pool was cleaned that morning. Additional pool service will be at the guests expense.
Some properties have pull out sofas, while these are all large enough beds to sleep two people in comfort we do not provide linens. Therefore, the guest must bring their own linens for these beds. It is stated on our website which properties have pull out sofas.
After-Hours Emergencies, Changes to Reservation, Lost and Found Items, & Payment Methods
Any approved changes to your reservation will result in a $50 charge. Southern Belle Vacation Rentals does not accept responsibility for any item(s) left behind by guests. Any request to have left items shipped back, will be shipped back at the cost of $35 to cover labor and expenses, plus the cost of shipping the lost item(s).
Southern Belle requires the guest to use one payment method for both deposit and remaining balance. If you pay the deposit with credit card, the remaining balance must be paid by the same credit card. The name on the card must match the signor of the rental agreement.
For after-hour emergencies, call 912-289-0130. Please only call this number if the issue involves danger to your health or safety, harm to the premises, or air conditioning.
Note that non-emergency after hour calls to this number will result in a $100 charge.
If, due to unforeseen circumstances, Southern Belle Vacation Rentals’ property becomes unavailable for rental to Guest, Southern Belle Vacation Rentals’ liability shall be limited to the refund of any deposits or other rental amounts previously paid. Reservations, once booked & confirmed can’t be shortened for a refund of the shortened stay. If a reservation is canceled, it can’t be rescheduled.
31 to 365 Days Prior to arrival date: Full refund minus deposit unless we are able to rent the property out for the full rental rate that you have paid. In this case we will refund the initial deposit as well.
30 to 0 Days Prior to arrival date: Will result in entire loss of rent unless the below occurs: 100% refund if property is re-booked for the total for your canceled dates minus a $50 processing fee to cover labor and credit card fee expenses. Full refund minus deposit unless we are able to rent to property out for the full rental rate, in which case we will refund the initial deposit as well.
By agreeing to these Terms and Conditions I am stating I have read and agree to the above as well as the Cancellation Policy, and understand that I may lose my entire rent if I need to cancel for any reason. I agree to have my bank account debited at the amounts listed on the below e-checks at the appropriate times indicated on each check.